Become an Accredited Customer Experience Specialist online, on-demand, on your terms! 

The first choice certification for 

CX DISRUPTORS!



 

"I've gone to a lot of seminars over the years, but what I really liked about James' seminar and this course was, you're learning a methodology and you can apply the method, it's very practical for me coming back to my business and saying "Alright, here is what I'm gonna do." And I know I have the tools, rather than some high flying philosophy. And James is kinda cool as well."

Gudmundur Magnason - CEO, Heimkaup

 


 

Learn tools and techniques developed and implemented with

...and many more


 

Give yourself an unfair experience advantage.

Module 1

Understand who your customers are and how you can connect with them at a deeper level. Look at your business from the ‘outside-In’ and understand your customers’ true needs.
 

  • Why now?
  • Persona Framework
  • Category Matrix
  • Experience Matrix
  • Expectations Table
  • Customer Centric Category Matrix
  • Successful Customer Outcome Canvas

Module 2

Take the experience and improve it to deliver customer needs and Successful Experience Outcomes. Learn how to make experiences unique and memorable.

 

  • Current State Journey Map
  • Current State CX6 Score
  • Needs Delivery Formula
  • Idea Evaluation & Choice
  • New Experience Value Proposition
  • Ideal Journey Creation
  • Future State Journey Map

Module 3

Learn how to embed your improvement efforts and CX improvement programme into your organisation and how to create and strengthen CX relationships, and then create a presentation to showcase your solution.

  • Proactive Experience Recovery
  • Experience Teams
  • Future State CX6 Score

Then prepare your presentation for official accreditation.


BECOME FULLY ACXS ACCREDITED 



ONLINE. ON DEMAND. ON YOUR TERMS


Computer

Tablet

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100% Satisfaction

If for any reason you're unhappy you have a 30 day 100% money back guarentee.

No Installation

Watch the content an learn all in the same online platform.

24 hour support

Rockstar team on hand to help out 24/7 if you have any issues.


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