ACXS Online

info@rockstar.cx

Become an Accredited Customer Experience Specialist online, on-demand, on your terms!

The first choice certification for

CX DISRUPTORS!

The Accredited Customer Experience Specialist is the world's quickest growing Customer Experience certification and for good reason. The team at Customer Start have painstakingly analysed the best performing companies in the world to understand not just what they do to deliver such amazing Customer Experience but why they do it. This information has been expertly crafted into the Successful Customer Outcome Method - are you ready to disrupt CX?

"I've gone to a lot of seminars over the years, but what I really liked about James' seminar and this course was, you're learning a methodology and you can apply the method, it's very practical for me coming back to my business and saying "Alright, here is what I'm gonna do." And I know I have the tools, rather than some high flying philosophy. And James is kinda cool as well."

Gudmundur Magnason - CEO, Heimkaup

Learn tools and techniques developed and implemented with

...and many more

Give yourself an unfair experience advantage.

Module 1

Understand who your customers are and how you can connect with them at a deeper level. Look at your business from the ‘outside-In’ and understand your customers’ true needs.

Why now?
Persona Framework
Category Matrix
Experience Matrix
Expectations Table
Customer Centric Category Matrix
Successful Customer Outcome Canvas

Module 2

Take the experience and improve it to deliver customer needs and Successful Experience Outcomes. Learn how to make experiences unique and memorable.

Current State Journey Map
Current State CX6 Score
Needs Delivery Formula
Idea Evaluation & Choice
New Experience Value Proposition
Ideal Journey Creation
Future State Journey Map

Module 3

Learn how to embed your improvement efforts and CX improvement programme into your organisation and how to create and strengthen CX relationships, and then create a presentation to showcase your solution.